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Post by Siggy's Tar Dust® on Jun 23, 2019 12:15:31 GMT -8
Here's the response from CBCS...  "... with your next submission of 5-10 books..." Uckfay ouyay. |
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Post by Bats on Jun 23, 2019 13:38:12 GMT -8
Ankersway!
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Post by steveinthecity on Jun 23, 2019 14:16:12 GMT -8
Here's the response from CBCS... "... with your next submission of 5-10 books..." Uckfay ouyay. I was thinking along similar lines that the response offered was a pretty weak solution to resolve the problem. Only way I'd accept that reply good-naturedly is if I was sending in a group of books every two weeks or something, and CBCS was familiar enough to know Tim sends his books at regular tier level, so they are offering a quicker TAT for the next batch sent in. What exactly did Tim offer regarding the reply? I'm assuming Tim was responsible for making it public. |
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Post by Ditch Fahrenheit on Jun 23, 2019 14:54:14 GMT -8
"... with your next submission of 5-10 books..." Uckfay ouyay. I was thinking along similar lines that the response offered was a pretty weak solution to resolve the problem. Only way I'd accept that reply good-naturedly is if I was sending in a group of books every two weeks or something, and CBCS was familiar enough to know Tim sends his books at regular tier level, so they are offering a quicker TAT for the next batch sent in. What exactly did Tim offer regarding the reply? I'm assuming Tim was responsible for making it public. He's pissed.  |
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Post by steveinthecity on Jun 23, 2019 15:48:22 GMT -8
I was thinking along similar lines that the response offered was a pretty weak solution to resolve the problem. Only way I'd accept that reply good-naturedly is if I was sending in a group of books every two weeks or something, and CBCS was familiar enough to know Tim sends his books at regular tier level, so they are offering a quicker TAT for the next batch sent in. What exactly did Tim offer regarding the reply? I'm assuming Tim was responsible for making it public. He's pissed.  In that case, yeah, I guess uckfay ouyay is a reasonable response. At least Scout Comics is getting some notice from all of this. |
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Post by Siggy's Tar Dust® on Jun 23, 2019 16:15:57 GMT -8
He's pissed. In that case, yeah, I guess uckfay ouyay is a reasonable response. At least Scout Comics is getting some notice from all of this. It's a response loaded with greed. As far as I'm concerned its core message is NOT "We are sorry this happened, and we will make it right, so please send it back..," rather than " We are sorry this happened, but since we'd love to have more of your money, please send it back with your next sub..," Terrible response. |
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Post by 50 Fiddy on Jun 23, 2019 18:23:31 GMT -8
It doesn't seem like CBCS wants to be out any shipping charges for their mistake. They want a "handwritten description of the issue" when he sends back the book.  I would be pissed if that was my book. |
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Post by Deleted on Jun 23, 2019 20:13:55 GMT -8
"... with your next submission of 5-10 books..." Uckfay ouyay. I was thinking along similar lines that the response offered was a pretty weak solution to resolve the problem. Only way I'd accept that reply good-naturedly is if I was sending in a group of books every two weeks or something, and CBCS was familiar enough to know Tim sends his books at regular tier level, so they are offering a quicker TAT for the next batch sent in. What exactly did Tim offer regarding the reply? I'm assuming Tim was responsible for making it public. This is not the first time they've told customers this. |
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Post by steveinthecity on Jun 23, 2019 21:42:49 GMT -8
I was thinking along similar lines that the response offered was a pretty weak solution to resolve the problem. Only way I'd accept that reply good-naturedly is if I was sending in a group of books every two weeks or something, and CBCS was familiar enough to know Tim sends his books at regular tier level, so they are offering a quicker TAT for the next batch sent in. What exactly did Tim offer regarding the reply? I'm assuming Tim was responsible for making it public. This is not the first time they've told customers this. I'm disappointed to hear that. They (the 3rd party grader) must feel they're so flush with customers that providing attentive customer service isn't a regular practice. I saw a post from Tim that the graders notes don't match with what he himself sees. I'll be interested to see how this all plays out. |
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Post by Ditch Fahrenheit on Jun 24, 2019 7:51:54 GMT -8
Here's the latest on this. {Spoiler}  |
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Post by Stu on Jun 24, 2019 8:21:52 GMT -8
Here's the latest on this. {Spoiler} Yeah that Jesse A Holeson has got to be the same  bag mod on the CBCS board. That guy's proud to say he never read the CGC board  |
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Post by Siggy's Tar Dust® on Jun 24, 2019 8:27:40 GMT -8
"Poor wording", "just a suggestion". Bull They want your money, everything else is secondary. No pride in their work. |
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Post by Siggy's Tar Dust® on Jun 24, 2019 8:39:42 GMT -8
link"The wording can be reworked a little..." "We may need to..." The fact that this is even a debate for them says a lot.
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Post by Deleted on Jun 24, 2019 8:45:17 GMT -8
This is not the first time they've told customers this. I'm disappointed to hear that. They (the 3rd party grader) must feel they're so flush with customers that providing attentive customer service isn't a regular practice. I saw a post from Tim that the graders notes don't match with what he himself sees. I'll be interested to see how this all plays out. I've said it before: I wish I was a multi-millionaire, in the position to open a grading company. These companies are ripe for being squashed by competition. Just addressing the customer service issues alone would be enough to bring customers in droves. One of the ways this could be accomplished is simply cutting off new submissions if you're backed up. I know, the horror! Not smart business! In the end, I imagine it would pay huge dividends, as customers would learn to recognize that the service is a premium, that not everyone can have their books graded when they want them, and they'd actually be MORE willing to submit. Seems counterintuitive, but other businesses do this all the time. "Sold out" is real. And you wouldn't have to contend with endless public consumer complaints about turnaround time. And that's just one way to fix things. Discipline, discipline, discipline. The employees would despise me...at least initially...but lack of discipline, especially in the areas of personal responsibility and customer relations...is the major problem these companies have. Those that survived would be forced to "up their game." |
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Post by Deleted on Jun 24, 2019 10:13:36 GMT -8
Here's the latest on this. {Spoiler} Jesse Olson is a fool, and has no business speaking on behalf of CBCS in any capacity. And while some don't believe me, I don't say this because I have a personal beef with the guy. I say this because I've both run a business and managed others, often with decades more experience than me in the field, and recognize the cardinal mistakes that people make. The only thing that will change him is hard, difficult experience. |
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I would be pissed if that was my book. 
bag mod on the CBCS board. That guy's proud to say he never read the CGC board 