|
Post by 50 Fiddy on Apr 14, 2017 15:54:43 GMT -8
So I sent a book to get graded that had the first four wraps duplicated. I get the book back today and there is no notation on the book so I called CGC about the book and the rep asks me if I indicated it on my invoice. While I didn't indicate it on the invoice, it did have a sticker on the bag noting the additional pages, but if they're looking through the interior of the book they should have notice the additional pages. I'm pissed that they just check the cover and rely on their customers to tell them if there is anything going on on the inside of the book.
|
|
|
Post by Ditch Fahrenheit on Apr 14, 2017 18:14:18 GMT -8
CGC Grading ProcessSo according to this, at least two graders and two resto checks failed to detect 4 additional wraps. Interestingly, if you were to try to sell this ungraded, if you failed to mention the additional wraps you would run the very real risk of having the book come back and having to refund the book as well as round trip shipping. But if you sell a graded book that mistakenly does not disclose the additional wraps in the label, then the buyer is stuck with the product because he was buying a graded book. Yet, the market assigns a premium to graded books.
|
|
|
Post by 50 Fiddy on Apr 14, 2017 19:36:55 GMT -8
They dropped the ball on this one. I guess they're in so much of a hurry to grade books, maybe they don't think they have to check the interior of modern books. The guy in their customer service department dropped to ball as well since he couldn't even figure out how to email me the return information I requested.
|
|
|
Post by Jeffro on Apr 18, 2017 2:47:36 GMT -8
Sounds like they sure dropped the ball on this one. It's things like these that makes CGC look bad and CBCS look better. Mistakes happen but sloppiness is never good.
|
|