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Post by Ditch Fahrenheit on Oct 25, 2016 14:17:57 GMT -8
After I created the new home page I moved/archived all this information to a Sub-Board of the CGC Sub-Board in the Grading & Restoration Forum. CGC's New Case Problems (Archive)Home/Grading & Restoration/CGC/CGC's New Case Problems (Archive)Should the need occur, it's probably easier to have discussions here, rather than in either of the two previous case discussion forums.
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Post by steveinthecity on Oct 26, 2016 12:38:24 GMT -8
Not meaning to drag the other board over here, but there are still the occasional threads cropping up from people asking about reholdering and problems with the new case. All very cut and dry comments, no one really mentioning quality or customer service. Which I suppose is how it's supposed to be.
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Post by Ditch Fahrenheit on Feb 28, 2017 15:58:21 GMT -8
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Deleted
Deleted Member
Joined: January 1970
Posts: 0
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Post by Deleted on Feb 28, 2017 16:18:17 GMT -8
Ow. A client of mine had one of those last year. Joker #1. Just slipped right on down.
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Post by Siggy's Tar Dust® on Mar 1, 2017 21:12:06 GMT -8
Broken thermal seal (inner liner)The case showed no signs of damage. Ow. A client of mine had one of those last year. Joker #1. Just slipped right on down. During shipment, or is there actually a risk of this just sitting in a box?
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Deleted
Deleted Member
Joined: January 1970
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Post by Deleted on Mar 1, 2017 22:26:40 GMT -8
Ow. A client of mine had one of those last year. Joker #1. Just slipped right on down. During shipment, or is there actually a risk of this just sitting in a box? Don't really know. It showed up that way. May have been either.
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thebrain
TCBF Member
Joined: December 2016
Posts: 176
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Post by thebrain on Oct 22, 2017 15:37:23 GMT -8
Oh how the consumer longs for the days of just worrying about shaken slab syndrome.
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Post by Ditch Fahrenheit on Oct 24, 2017 17:46:45 GMT -8
Oh how the consumer longs for the days of just worrying about shaken slab syndrome. I hear ya. The evolution of their current case is funny/interesting. Shaken Comic Syndrome (SCS) led CGC to use a compression design which held the comic securely and reduced/eliminated SCS (supposedly), but the pressure caused massive newton rings and damage. They then modified the case to reduce the newton rings by reducing the compression, but this instead became a creep engine which slowly turned the comic into an accordion (waves). To fix the creep engine effect, they reduced the compression to zero and re-incorporated the old inner holder. Unfortunately, this Frankenholder design failed to utilize an air gap between the inner holder and the outer case, causing the newton ring problem to be much worse than with the original case. So now we've come full-circle...SCS is still a big problem and newton rings have never been worse.
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thebrain
TCBF Member
Joined: December 2016
Posts: 176
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Post by thebrain on Oct 25, 2017 12:31:23 GMT -8
Customer satisfaction is our number concern.
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