CGC Wedge Causing Damage

Hi guys

I don't want this thread to turn into a CGC bashing thread but felt it was important to start this thread.

Sent 7 books to CGC and when I was inspected the books noticed that one had 2 rips on the bottom of the back cover. I noticed that the case had what I would call a spacer at the bottom to prevent the book from moving in the case but it wasn't doing it's job and the book could slide about an inch up and down. As I tilted the case I could see the book slide and snag on the spacer and the two rips were located where the book bumped against the spacer. I have no doubt that if I shook the book hard the rips would have got bigger. I also looked at every CGC case in my collection that had a spacer and none of them could move in the case.

Grader notes indicated rips on cover but not where and not size. I sent the book back for review and CGC pressed it, graded it and sent it back to me.

Book was originally graded 4.0 and 4.0 the second time so I'm not sure I can argue any loss of value. Because I did not scan the back cover before submission, something I will do for any book submitted in the future, I can't prove the book was actually damaged by the case but as I told the CGC rep "I don't know how anyone could look at these pictures and not agree that the case damaged my book"

The damage is easier to see on the left side but there's a very similar rip on the right side.