CBCS is Moving to Dallas, TX

Steve Borock, 5/21/18 7:55am

Attention CBCS customers and supporters.

We are moving! Our long-awaited move to Dallas is about to take place. CBCS will be moving operations to 4635 McEwen Road, Dallas TX 75244.

The move will commence on June 11th and will be completed on June 18th. Our customer service staff will be available during the move to answer any questions you might have on your submission and any submission already on its way will be re-routed to our new facility. Our goal is to limit the impact on production as much as possible, but there could be slight delays on some of the services during the move. This is bittersweet, as we are saying goodbye to our first home in St Petersburg, but we are very excited at the opportunities opening for us and our valued clients in Dallas.

Our office numbers will remain the same
Phone: 727.803.6822
Toll Free: 844.870.2227

Our new facility will be sharing the same office space as Beckett Grading and Authentication Services. This move offers CBCS many positive opportunities that we have not had over the last few years. More room to work, more staff to handle/process orders, help with show planning, and a few new services/products that will be coming soon are just a few of the things we are excited about. The move of CBCS to Dallas will not change our continued devotion to providing consistent comic book grading according to our established standards while providing the best customer service in the hobby. You, our client base, will always come first!

Steve Borock, President and Head Grader for CBCS, stated, “Collectors do not have to be concerned about the consistency of our grading standards during, or after, our move to Dallas. Our graders will be moving with the company, so CBCS will not face a loss of grading knowledge and experience. I am humbled by the dedication our amazing employees have shown during our transition with Beckett Media and the upcoming move to Dallas.”

Should you have any questions or concerns about the relocation, please feel free to contact us at customerservice@CBCScomics.com

We look forward to seeing and serving you at our greatly improved office surroundings.

Remember our new address is:
CBCS
4635 McEwen Road
Dallas, TX 75244

**Please ship all submissions to our new address after June 7th, 2018 to avoid possible delays in receiving invoices.

Thank you all for your continued support and, as always, happy collecting!

-The CBCS Team

Jake_Fleming

Jake here over at CBCS.

I'm sure you are all aware, 2 weeks ago was our big move. We had hoped to keep our customer service email box under at a manageable level with minimal response times, and the phones up during this transition from Saint Petersburg, over to Dallas, but there have been a few bumps along the way. We had also hoped to be up to full running speed by June 18th, but we are just now dialling in our new office to the best we can. While we are not expecting any major delays from this move, there are going to be orders that fall behind. Any delays the crop up from this move will be promptly brought under control, and will not affect any soon to be future submissions for to long, but we ask for your patience and understanding.

As it stands now, our customer service inbox is filled to the brim with emails, and our phone is usually ringing off the hook for status updates on an order currently in house. Many of you that have talked with me know my views on our website, and how I am it's biggest critic. It is lacking in some key features that are going to be worked on in the future, but for now our priority is getting your orders completed in a timely manner.
That in mind, a lot of concern I hear most frequently is over the expected completion date. So I cooked up a spreadsheet that will help you better understand when you should expect that wonderful email containing that tracking number that completes your order. Baring the current delay, this is fairly accurate. The link for it can be found here.

Below are some answers to some answers to common questions that are asked about books submitted to shows and the mail.

Convention turnaround times?

For conventions that you dropped your books off at, the turnaround time for standard tiers (Modern, Expanded, Consumer) will begin on the Wednesday following the convention, assuming it isn't a holiday of course.

If you dropped a 1-day or 2-day off at the convention, the turnaround time starts when we receive the package containing your book from the courier.

Orders received at the shows may take up to 3-5 weeks of processing time for standard tier submissions before the invoice is placed into the system, this rings especially true right now, as the staff is training some new personnel in the data entry. We do multiple shows a weekend, and the standard tiers are the last to be entered in from any show. This is also when your card is charged if you have it listed for such. If you paid cash, it automatically routes over to the billing department so the cash transaction log can be cross referenced.


Mailed in books?

Mail in orders are backdated to when we receive the package.
The exception is of course for order received during the week of June 11th - June 15th as our office was in an 18 wheeler.

1-Day and 2-Day invoices start as soon as we open the parcel, but if it is 4pm or later, the turnaround is going to start the following day.

A message from Steve Borock to everyone

“We at CBCS are very sorry about the delay in getting back to your calls, emails, and social media messages. We know your orders are very important and you are worried about the turnaround times, which is why we are focused on getting everything unpacked, sorted, and the process back on track. This slow-down is not ideal for anyone, but it is necessary for our future plans and success. We really are moving as fast as possible and the CBCS employees have gone above and beyond for you and the company by working, and continuing to work, many extra hours and weekends.



We were so excited to see how many books were already in Dallas waiting for us when we arrived, but that excitement was short lived as we knew questions about delays were piling up. The only thing we can do right now is apologize to you and keep working diligently to correct this delay. Thank you for your continued support and please have faith in us as we really do care about our hobby and are extremely excited about the future of CBCS”



We are doing everything we can to ensure to you that we value your books just as much as you do, and value the trust you place in our company and our employees even more.

If you guys have questions, ask away. I'm leaving the thread open to answer as many questions as possible for the next few hours.